Frequently Asked Questions

Everything you need to know about shopping with Pepa London.

What is your international shipping policy?

We offer worldwide shipping. Delivery times vary by region, with standard UK delivery taking 2-3 working days and international orders typically arriving within 5-10 working days.

How do I return or exchange an item?

You can return any unworn items in their original packaging within 28 days of receipt. Please visit our Returns Portal to generate your shipping label and initiate an exchange or refund.

Where are your garments manufactured?

Pepa London is dedicated to quality and heritage. Our collections are designed in London and ethically produced in Spain, using traditional craftsmanship and premium fabrics.

How do I choose the correct size for my child?

Our clothing generally runs true to size. We provide a detailed Size Guide on every product page with specific measurements in centimeters and inches to help you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible interest-free installments.

Can I include a gift message with my order?

Yes, we offer a bespoke gift-wrapping service. You can select 'Gift Wrap' at checkout and include a personalized handwritten note for the recipient.